Refund policy

Return Policy

All coffee sales are non-refundable.  If you are not happy with a purchase, please send  an email to admin@sorellina.ca. We want you to enjoy your coffee and will do what we can to get the tastiest one sent your way. Additional shipping fees may apply.

All Sale coffees & Gift cards are FINAL SALE. 

Exchanges

We are happy to exchange unused items with original packaging, excluding ground coffee.

The customer is responsible for return all additional shipping costs. 

Additional Shipping Fees are set by the courier service. Restocking fees and/or additional shipping costs may be applicable.

Defects, Product Issues & Warranties

Please inspect your order upon reception and contract us immediately with a picture and/or video if the item is defective, damaged or if you receive the wrong item, so we can evaluate the circumstances.